Discovery Learnership: Long Term Insurance 2026

Are you a young South African with a Grade 12 certificate who wants to start a career in the financial services industry? The Discovery Long Term Insurance Learnership offers an opportunity to gain industry-related knowledge, practical workplace experience and a nationally recognised qualification.

Discovery is looking for individuals who are eager to learn, passionate about customer service and interested in developing their careers in the insurance and healthcare sectors. The learnership leads to a Further Education and Training Certificate (FETC): Long Term Insurance, NQF Level 4, combining structured learning with practical workplace experience.

The programme provides exposure to Discovery Health’s long-term insurance business, including client servicing, claims, new business initiatives, compliance and health benefits administration.

If you have Matric, meet the age requirements and have not previously completed a learnership, this opportunity may be worth considering.

Discovery Long Term Insurance Learnership: Quick Overview

• Company: Discovery
• Programme: Long Term Insurance Learnership
• Industry: Financial Services and Insurance

About Discovery

Discovery is a financial services organisation whose core purpose is to make people healthier and enhance and protect their lives.

The company focuses on innovation, customer service and developing talented individuals who share its commitment to improving people’s lives. Its working environment encourages employees to think creatively, solve problems and contribute to meaningful outcomes.

Through this learnership, successful candidates can gain exposure to the financial services industry while developing practical skills relevant to insurance, healthcare administration and customer service.

What Is the Discovery Long Term Insurance Learnership?

The Discovery Long Term Insurance Learnership is a structured training programme that combines theoretical learning with practical workplace experience.

Successful learners work towards a nationally recognised FETC: Long Term Insurance qualification at NQF Level 4.

The programme is designed to help participants understand how the insurance and financial services environment operates, with particular exposure to Discovery Health’s client servicing and administration functions.

Learners will have opportunities to develop their understanding of customer queries, claims processes, new business activities, compliance requirements and health benefits administration.

This experience can help prepare participants for entry-level opportunities in customer service, insurance administration and related financial services roles.

Areas of Training and Responsibilities

1. Long Term Insurance – Discovery Health

Learners will gain exposure to Discovery Health’s long-term insurance business and its operational processes.

Training may cover:

• Client servicing and member support.
• Claims-related processes.
• Business initiatives and operational activities.
• Compliance requirements.
• Insurance-related administration and service delivery.

This exposure helps learners understand the importance of accurate information, efficient administration and professional customer support in the insurance industry.

2. Call Centre and Customer Service

The programme also provides exposure to call centre operations and medical aid client servicing.

Learners may gain experience in:

• Medical aid member servicing.
• Claims queries and administration.
• New business support.
• Health benefits administration.
• Responding to customer questions through telephone and other service channels.

These responsibilities require good communication skills, patience, attention to detail and the ability to work towards service delivery targets.

Responsibilities After Successful Completion

According to the vacancy description, successful candidates from the learnership programme may be responsible for a range of customer service and administration functions.

These include:

• Assisting stakeholders through telephone calls and other servicing channels until their queries have been resolved.
• Providing customer-centred service to members.
• Keeping up to date with changes to products and services.
• Understanding and using the company’s digital servicing tools.
• Ensuring that information provided to customers is accurate.
• Meeting and exceeding key performance indicators relating to service delivery.
• Supporting efficient customer service and administrative processes.

Candidates should be prepared to work in a performance-driven environment where accuracy, professionalism and customer satisfaction are important.

Minimum Requirements for the Discovery Learnership

Applicants must meet the following requirements to be considered for the Discovery Long Term Insurance Learnership.

1. Grade 12 (Matric)

A Grade 12 certificate is essential. Applicants must also meet the specified subject requirements.

The advertised minimum results are:

• Mathematics: Level 4 – 50%.
• English: Level 4 – 50%.
• Mathematical Literacy: Level 5 – 60%.
• Second Language: Level 4 – 50%.

Applicants should check the official vacancy to confirm how the Mathematics and Mathematical Literacy requirements apply to their individual school subjects.

2. Age Requirement

Applicants must be between 18 and 25 years old.

Candidates outside the advertised age range should verify their eligibility with Discovery before applying.

3. No Completed Tertiary Qualification

Applicants must not have a completed tertiary qualification.

The advert also states that candidates must not be engaged in post-Matric studies. If you are currently studying at a college, university or another post-school institution, confirm your eligibility before submitting an application.

4. No Previous Learnership

Applicants must not have completed any previous learnership.

This requirement is important for candidates who are applying for their first structured workplace learning opportunity.

5. No Formal Employment Experience

Applicants must not have formal employment experience. Part-time informal work experience is considered advantageous.

This makes the opportunity particularly relevant to young people who are seeking their first formal workplace experience.

6. Communication Skills

Candidates must have effective written and verbal English communication skills.

Good communication is essential when handling customer enquiries, explaining information and working with colleagues.

7. Basic Computer Skills

Applicants should possess basic computer skills, particularly in:

• Microsoft Excel.
• Microsoft Outlook.

These applications may be used for administrative tasks, email communication, record-keeping and other workplace activities.

Personal Attributes and Skills Discovery Is Looking For

In addition to the educational and eligibility requirements, Discovery values candidates who demonstrate the following personal qualities.

Problem-Solving Skills

Learners should be able to think critically, identify problems and contribute to practical solutions.

Attention to Detail

Accuracy is essential when dealing with customer information, claims, insurance products and administrative records.

Time Management

Candidates should be able to organise their work, manage deadlines and prioritise tasks effectively.

Customer Service Orientation

A strong commitment to helping customers and resolving their queries is important for this role.

Teamwork and Independent Working

Applicants should be comfortable working independently while also contributing to a team.

Adaptability

Discovery operates in a dynamic environment. Candidates should be willing to learn, adapt to changing circumstances and accept constructive feedback.

Ability to Work Under Pressure

Learners should be able to prioritise tasks and maintain service quality in a busy working environment.

Is Previous Work Experience Required?

No formal employment experience is permitted under the stated eligibility requirements.

However, part-time informal work experience is considered advantageous.

Applicants should highlight relevant transferable skills in their CV, including communication, teamwork, computer literacy, problem-solving and customer service experience gained through informal activities where applicable.

Can You Apply If You Have an Incomplete Tertiary Qualification?

The vacancy states that an incomplete tertiary qualification may be an advantage.

However, it also specifies that applicants must not be engaged in post-Matric studies.

If you previously enrolled at a college or university but did not complete your qualification, check the official advert or contact Discovery’s recruitment team to establish whether your circumstances meet the requirements.

Do not assume that every incomplete tertiary qualification automatically makes you eligible.

Benefits of the Discovery Long Term Insurance Learnership

1. Nationally Recognised Qualification

The programme leads to an FETC: Long Term Insurance qualification at NQF Level 4, subject to successful completion of the required learning and assessments.

2. Practical Workplace Experience

Learners gain exposure to the financial services environment and the processes involved in insurance and healthcare-related customer servicing.

3. Development of Customer Service Skills

Participants can develop communication, query resolution and customer relationship skills that are valuable in many entry-level roles.

4. Computer and Administrative Skills

Exposure to workplace systems and tools can help learners improve their computer literacy and administrative capabilities.

5. Understanding of the Insurance Industry

The programme provides insight into long-term insurance, claims, compliance, new business support and medical aid servicing.

Important: The supplied vacancy information does not confirm the monthly stipend, programme duration or closing date. Applicants should consult the official Discovery advert for these details before applying.

How to Apply for the Discovery Long Term Insurance Learnership

Apply here online for Discovery Learnership: Long Term Insurance 2026

Closing date: not specified