Transnet call centre learnership
Operating Division: TPT POD Corporate H/O
Job Title: Call Center Learnership
Employee Group: Learnership
Service: People Management
Reports to: Interaction Center Manager
Reference number: 2021594
Job purpose:
The objective of the training program is to develop a pipeline for key roles within Transnet Port Terminals (TPT) through a structured 18-month training program. The program aims to place students in specific areas within TPT based on their education, career aspirations and business needs.
Position outputs:
Follow a structured training program
•Pass exams and performance evaluations.
•Perform all tasks contained in your development program, as well as those that Transnet Port Terminals may reasonably ask you to perform.
Minimum requirements:
•Grade 12 / Matric / NQF Level 4 •Equivalent – The incumbent must be based at TPT Head Office
•A full certificate program (logistics, operations management or related) will be a plus
Skills :
• Management of time
• Interpersonal skills and relationship building
• Conflict management and resolution
• Effective writing skills
• Self-motivated
• Attention to detail
• Service oriented
• Positive attitude
• Integrity
• Ability to work under pressure
• Computer skills
• Knowledge of Microsoft packages
• Multitasking ability
Equity Statement: Preference will be given to suitably qualified candidates who are members of designated groups in accordance with the Employment Equity Plan i.e. Persons with Disabilities and African Women and the goals of employment equity. organization/operational division.